Put the answer beside the request
When a customer asks about spelling, layout, or an alternate blank, keep the answer in one job record rather than across several messages. A short record can hold the question, the supplied wording, and whether a proof is still needed.
Avoid turning an assumption into a promise
The record helps a small shop see what remains open; it does not establish material performance or delivery timing. Browse /updates/ for more notes on careful custom-order preparation.