Capture the request in the customer’s words
For a personalized order, make a short confirmation note with the supplied wording, the chosen design reference, and the point that still needs approval. A concise note gives both the shop and the customer one place to compare the request before work begins.
Leave unknowns visible
If a material, finish, or placement has not been reviewed, label it as open instead of filling the gap with an assumption. This keeps a custom workflow clear without promising a particular outcome. Browse /updates/ for more small-shop workflow ideas.